FAQs
1. How long will it take to process and ship my order?
All orders are processed within 1-2 business days. Once shipped, delivery typically takes between 7-14 business days, depending on your location. You will receive a tracking number as soon as your order is on its way.
2. What is your return policy?
You can return your purchase within 30 days of receiving it for a full refund or exchange. The shoes must be unworn and in original packaging. For further details, please refer to our Return and Refund Policy.
3. How can I track my order?
After your order is shipped, you’ll receive a tracking number via email. Use this to track your shipment’s progress online.
4. What payment options do you offer?
We accept major credit cards, including Visa, MasterCard, American Express, and Discover. We also support PayPal for secure transactions.
5. Do you ship internationally?
Currently, we only offer shipping within the USA. We plan to expand our shipping services in the future, so stay tuned for updates!
6. How can I contact Zephlia for customer support?
If you need assistance, please email us at support@zephlia.com. Our team will typically respond within 24-48 hours.
7. Can I exchange my shoes for a different size or color?
Absolutely! If you need a different size or color, contact us at support@zephlia.com within 30 days of receiving your order. We’ll assist you with the exchange process.
8. What should I do if my shoes arrive damaged or defective?
If your shoes arrive damaged or defective, please contact us right away at support@zephlia.com, including photos of the damage. We will resolve the issue by offering a replacement or a refund.
9. Are your shoes made with high-quality materials?
Yes, all of our shoes are crafted using premium materials to ensure durability, comfort, and style.
10. How should I care for my shoes?
To extend the life of your shoes, keep them clean and dry. Store them in a cool, dry place and clean them regularly with the appropriate cleaner for their material (leather, fabric, etc.).