At Zephlia.com, we want you to be fully satisfied with your purchase. If you are not completely happy with your order, please review our return and refund policy for instructions on how to initiate a return.

1. Return Eligibility

• Timeframe: You have [30 days] from the date of delivery to initiate a return.
• Condition: Items must be unworn, unwashed, and in their original condition with tags and packaging intact.
• Non-Returnable Items: Certain items, such as final sale items, gift cards, or customized products, are not eligible for return.

2. Return Process

• Step 1: Contact our customer service team at [support@zephlia.com] with your order number and the item(s) you wish to return.
• Step 2: Once your return request is approved, we will provide you with return instructions and a return shipping address.
• Step 3: Pack your item securely and ship it to the address provided. Customers are responsible for the return shipping costs unless the item is defective or incorrect.

3. Refunds

• Processing Time: Once we receive and inspect your returned item, we will notify you via email regarding the status of your refund. Refunds are typically processed within [7-10 business days] after we receive the return.
• Original Payment Method: Refunds will be issued to your original payment method. Depending on your bank or credit card provider, it may take additional time for the refund to appear in your account.
• Shipping Costs: Original shipping charges are non-refundable unless the return is due to a defective or incorrect item.

4. Exchanges

• Product Exchanges: If you wish to exchange an item for a different size or color, please contact us at [support@zephlia.com]. If the requested item is unavailable, we will process a refund instead.
• Exchange Timeframe: Exchanges must be requested within [30 days] of delivery, and the item must meet the return conditions listed above.

5. Damaged or Defective Items

• If you receive a damaged or defective item, please contact us within [7 days] of delivery at [support@zephlia.com] with a description and photo of the issue. We will arrange a replacement or issue a full refund, including any return shipping costs, as applicable.

6. Late or Missing Refunds

• If you haven’t received your refund within [10 business days] of our confirmation email, please:
  • Check your bank or credit card statement, as processing times can vary.
  • Contact your bank or credit card provider, as it may take additional time for the refund to post.
  • If you have done this and still haven’t received your refund, please contact us at [admin@zephlia.com].

7. Return Shipping Costs

• Unless the return is due to an error on our part (e.g., defective or incorrect item), return shipping costs are the responsibility of the customer.
• We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.

8. Contact Us

If you have any questions regarding our Return & Refund Policy, please reach out to us at:

• Email: [admin@zephlia.com]
• Phone: [Customer Service Phone Number]