At Zephlia.com, we strive to deliver your orders quickly and efficiently. Please review our shipping policy for information on processing times, shipping rates, and delivery expectations.
1. Order Processing
- Processing Time: Orders are typically processed within [1-3 business days]. Orders placed on weekends or holidays will be processed on the next business day.
- Order Confirmation: Once your order is confirmed, you will receive a confirmation email with your order details. When your order ships, we will send an email with tracking information.
2. Shipping Rates and Methods
- Standard Shipping: We offer standard shipping to most locations, with rates based on your order total and shipping destination. The final shipping cost will be calculated at checkout.
- Expedited Shipping: Expedited options may be available for an additional fee. You can select this option at checkout to receive your order faster.
- Free Shipping: We offer free standard shipping on orders over [specific amount, e.g., $50], applicable to domestic orders only.
3. Estimated Delivery Times
- Domestic Shipping (Within [Country]): Standard shipping typically takes [5-7 business days], while expedited options may arrive within [2-3 business days].
- International Shipping: Delivery times vary by destination, typically ranging from [7-21 business days]. Customs and import fees may apply and are the responsibility of the customer.
Please note that these delivery estimates are based on average shipping times and may be subject to delays beyond our control, such as weather, customs processing, or carrier issues.
4. Order Tracking
- Once your order ships, you will receive an email with tracking information. You can use this tracking number to monitor your shipment status on the carrier’s website.
- If you do not receive your tracking information within [3 business days] of your order confirmation, please contact our support team at [support@zephlia.com].
5. Shipping Restrictions
- Certain items may be subject to restrictions and cannot be shipped to specific locations. If your order cannot be shipped to your location, we will notify you and process a refund.
6. Lost or Delayed Shipments
- If your order is delayed or lost, please reach out to us at [support@zephlia.com]. We will work with the carrier to resolve the issue. While we strive to ensure on-time delivery, Zephlia is not responsible for shipping delays caused by the carrier or other external factors.
7. Customs, Duties, and Taxes (International Orders)
- International orders may be subject to customs duties, taxes, and import fees. These charges are the responsibility of the customer. Zephlia is not responsible for any additional fees charged by customs once your package has reached your country.
8. Address Changes and Order Modifications
- If you need to change your shipping address or make modifications to your order, please contact us as soon as possible at [support@zephlia.com]. Address changes cannot be made once the order has shipped.
9. Returns and Exchanges
- For information about returns and exchanges, please refer to our Return Policy. If you need to return an item, we will provide instructions and support for the return process.
Contact Us
If you have questions or concerns about our Shipping Policy, please contact us at:
- Email: [admin@zephlia.com]
- Phone: [Customer Service Phone Number]
We are committed to providing a smooth and timely delivery experience. Thank you for choosing Zephlia.com!